April 11, 2026
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I visited the local branch of a major bank here in Austin to open a new checking account. I was told I needed physical proof of residence (utility bill, etc.) which I did not have on me. I had a .pdf file of my lease agreement and renter’s insurance…both with the pertinent information on it…but it wasn’t good enough.

I went home and opened the account online with no requirement of such physical proof.

Ridiculous.

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